F-02, Operations
Data Center management essentials
Structure governance, maintenance, risk, service levels and continual improvement for reliable daily Data Center operations.
Objectives
- Define clear operational roles, responsibilities and escalation paths
- Connect service commitments to measurable indicators and evidence
- Coordinate maintenance, change, risk and supplier activity
- Prepare continuity arrangements and performance reviews
Audience
Data Center managers, facilities and IT operations leads, service managers and contract owners.
Prerequisites
- Basic familiarity with Data Center infrastructure or operations
Programme
01
Operating model and service governance
- Service scope, decision rights, responsibilities and escalation
- Policies, procedures, runbooks and shift handovers
- Supplier interfaces, contracts and service level commitments
- Competence, authorisation and separation of duties
02
Assets, maintenance and change
- Asset inventory, criticality and configuration baselines
- Preventive, predictive and corrective maintenance strategies
- Maintenance windows, rollback plans and change approval
- Validation after work and evidence retention
03
Risk, continuity and performance
- Operational risk, incident classification and escalation
- Business impact, recovery priorities and contingency procedures
- Service, capacity, maintenance, efficiency and risk indicators
- Exercises, reviews, lessons learned and corrective actions
Outcomes
- Draft a practical operating governance model
- Select balanced operational indicators rather than isolated metrics
- Structure an incident, continuity and continual improvement cycle
Public references
TALINTS programme outline informed by openly accessible institutional publications.