F-03, Infrastructure
IT room management and operations
Apply controlled working practices to access, capacity, equipment changes, monitoring and incidents inside live IT rooms.
Objectives
- Prepare and control routine interventions in a live IT environment
- Maintain reliable asset, capacity and connectivity records
- Recognise environmental, physical and operational warning signs
- Respond consistently to events while preserving evidence and service continuity
Audience
IT room operators, technicians, hosting teams, service providers and staff supervising interventions on site.
Prerequisites
- Basic Data Center terminology
- Safety and authorisation requirements specific to the site remain mandatory for practical work
Programme
01
Controlled access and safe working
- Access authorisation, visitor control and activity logging
- Site induction, work permits and risk controls specific to each task
- Housekeeping and protection of live services
- Escalation boundaries and work reserved for qualified personnel
02
Capacity and equipment lifecycle
- Rack space, power, cooling, weight and connectivity constraints
- Moves, additions and changes from request to validated completion
- Equipment identification, labelling and configuration records
- Decommissioning, media handling and inventory reconciliation
03
Monitoring and incident response
- Temperature, humidity, airflow, leak and power observations
- Alarm context, trend review and structured shift handovers
- Event triage, containment, communication and evidence capture
- Review after an incident and corrective action ownership
Outcomes
- Use a controlled workflow for IT room interventions
- Identify incomplete records and operational risk related to capacity
- Produce a clear incident timeline and handover record
Public references
TALINTS programme outline informed by openly accessible institutional publications.